Data Protection & Privacy
7zebet Privacy Policy
This Privacy Policy explains how 7zebet collects, processes, stores, and protects your personal data when you register and use our online betting and casino platform. We are committed to handling your information with care, transparency, and full respect for your privacy rights as a player in Bangladesh.
Important: By registering a 7zebet account or using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not register or continue to use the 7zebet platform.
All data transmitted between your device and 7zebet's servers is protected by 256-bit SSL encryption. Your personal information, payment details, and account credentials are secured end-to-end at all times.
7zebet does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely for operating and improving the 7zebet platform.
Registered 7zebet account holders have the right to access, correct, and request deletion of their personal data at any time. Submit your request to our support team and we will respond within 30 days.
Payment information submitted via bKash, Nagad, Rocket, or bank card is handled in accordance with the security standards of the respective payment provider. 7zebet does not store full card numbers or mobile banking PINs.
7zebet uses cookies solely for platform functionality, session management, and analytical purposes. We do not use third-party behavioural advertising cookies. You can manage your cookie preferences through your browser settings.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure in line with AML obligations.
Section 1
Data We Collect
7zebet collects personal data from you in several ways: directly when you register and use your account, automatically when you interact with our platform, and from third parties involved in delivering our services such as payment providers and identity verification partners. The categories of personal data we collect are described below.
1.1 Registration and Identity Data
When you create a 7zebet account, we collect the following information:
- Full legal name as it appears on your government-issued identification;
- Date of birth — collected to verify that you meet the 18+ age requirement;
- Residential address in Bangladesh (street, district, city, postcode);
- Email address — used for account communications, notifications, and support;
- Bangladeshi mobile number — used for two-factor authentication (2FA) and account security;
- Username and password — your login credentials (passwords are stored in hashed form and are never visible to 7zebet staff).
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process — required before any withdrawal is approved — we may collect copies or images of:
- National Identity Card (NID) issued by the Government of Bangladesh;
- Passport (biographical data page);
- Driving licence (front and back);
- A recent utility bill or bank statement as proof of address (issued within the last three months);
- A selfie or live photograph taken during the verification process.
KYC documents are processed by our identity verification partner and are stored securely. They are not used for any purpose other than identity verification and compliance with anti-money laundering (AML) obligations.
1.3 Financial and Payment Data
When you make a deposit or request a withdrawal, we collect transaction-related information including the payment method used (bKash, Nagad, Rocket, Upay, bank card, or bank transfer), the registered mobile number or account number associated with that payment method, transaction amounts, and transaction timestamps. 7zebet does not store full debit or credit card numbers, CVV codes, or mobile banking PINs. Full payment credentials are handled directly by the relevant payment provider's secure gateway.
1.4 Betting and Gaming Activity Data
We record all betting and gaming activity conducted through your 7zebet account, including sports bets placed (event, market, odds, stake, outcome), casino game sessions (game title, provider, session duration, wagered amount, result), bonus redemptions, and account balance history. This data is used to manage your account, resolve disputes, detect irregular activity, and fulfil our regulatory obligations.
1.5 Technical and Device Data
When you access 7zebet, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This data is used for platform security, fraud prevention, and analytical improvement of the user experience.
1.6 Communications Data
We retain records of communications between you and the 7zebet support team, including emails, live chat transcripts, and any documentation you submit in support of a query or dispute. These records are kept to ensure quality of service and to assist in the resolution of complaints or disputes.
Section 2
How We Use Your Data
7zebet processes your personal data only for specified, legitimate purposes. The table below sets out the primary purposes for which we use your data and the lawful basis for each processing activity.
| Processing Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity data, contact details, login credentials | Contractual necessity |
| Age and identity verification (KYC) | KYC documents, date of birth, address | Legal obligation (AML compliance) |
| Processing deposits and withdrawals | Payment data, account balance records | Contractual necessity |
| Fraud detection and prevention | Device data, IP address, transaction patterns | Legitimate interest |
| Responsible gaming monitoring | Betting activity, session data, account history | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account history | Contractual necessity / legitimate interest |
| Platform analytics and improvement | Technical data, usage patterns (anonymised) | Legitimate interest |
| Sending account notifications and updates | Email address, mobile number | Contractual necessity |
| Sending promotional offers (opted-in users only) | Email address, betting preferences | Consent |
| Compliance with legal and regulatory obligations | All categories as required | Legal obligation |
7zebet will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity. Where we rely on consent as our lawful basis (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe option included in every marketing email.
Section 3
Data Sharing & Third Parties
7zebet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only with the following categories of third parties, and only to the extent strictly necessary for them to perform their services or for us to fulfil our legal obligations:
Payment Service Providers
To process your BDT deposits and withdrawals, we share transaction data with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Each provider operates under its own privacy policy and security standards. 7zebet shares only the minimum data required to complete the transaction and does not pass full payment credentials to any third party.
Identity Verification Partners
To fulfil our KYC and AML obligations, we use a third-party identity verification service to authenticate your identity documents. This partner processes your KYC data solely for verification purposes under a data processing agreement with 7zebet and is prohibited from using your data for any other purpose.
Game Technology Providers
Casino and sports betting games on the 7zebet platform are provided by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution Gaming, Ezugi, and Spribe. These providers may receive anonymised session identifiers to facilitate game delivery. They do not receive your name, contact details, or payment information unless you interact directly with a feature managed by them (such as a live dealer game with in-game chat).
Legal and Regulatory Authorities
7zebet may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. We will notify you of any such disclosure request to the extent permitted by law.
Analytics and Platform Infrastructure
We use third-party infrastructure and analytics services to operate and improve the 7zebet platform. These providers process technical and usage data on our behalf in an anonymised or pseudonymised form. They are bound by strict contractual data processing obligations and are prohibited from using your data for their own purposes.
In all cases, 7zebet remains responsible for your personal data and requires all third-party processors to handle it in accordance with applicable data protection standards and the obligations set out in this Privacy Policy.
Section 5
Data Retention & Storage
7zebet retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, after which it is securely deleted or anonymised. The retention periods applicable to each category of data are set out below:
Active Account Data
While your 7zebet account remains active, we retain all registration, identity, financial, and betting activity data associated with your account. You may request access to any of this data at any time by submitting a data access request to [email protected].
Post-Closure Retention
Following account closure — whether initiated by you or by 7zebet — we are required by anti-money laundering (AML) regulations to retain your identity, KYC, and transaction records for a minimum of five years. After this mandatory retention period has elapsed, all personal data associated with your closed account will be securely and permanently deleted from our systems, unless a longer retention period is required by a specific legal obligation.
Communications Data
Support communications and dispute records are retained for three years following the closure of the relevant query or dispute. This period allows us to respond to any escalated complaint or legal claim that may arise after the initial resolution.
Technical and Device Data
Anonymised technical and device data used for analytical purposes is retained for up to 24 months, after which it is permanently deleted. This data is not linked to your personal identity.
Data Storage Location
All personal data collected by 7zebet is stored on secure servers. Where data is processed or stored by third-party service providers (such as our identity verification partner), those providers are contractually required to maintain security standards equivalent to or exceeding those applied by 7zebet itself.
Section 6
Data Security Measures
7zebet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and 7zebet's servers, ensuring that your personal information and payment details cannot be intercepted in transit;
- Password hashing using industry-standard cryptographic algorithms — your password is never stored in plain text and is not visible to any 7zebet staff member;
- Two-factor authentication (2FA) available to all account holders, providing an additional layer of protection against unauthorised account access;
- Access controls limiting access to personal data to only those 7zebet staff members or authorised service providers who require it to perform their role;
- Regular security testing of the platform's infrastructure to identify and remediate potential vulnerabilities;
- Audit logging of access to sensitive systems and data, enabling prompt detection and investigation of any security incidents.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 7zebet will notify affected account holders promptly and take all reasonable steps to contain the breach and mitigate its impact.
You also have an important role in keeping your account secure. You must choose a strong, unique password for your 7zebet account, enable 2FA, and never share your login credentials with anyone. 7zebet will never ask for your password by email or phone.
Section 7
Your Privacy Rights
As a registered 7zebet account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request. We will respond within 30 calendar days of receiving a valid request.
Request a copy of all personal data 7zebet holds about you. We will provide this in a clear, structured format within 30 days.
Request correction of any inaccurate or incomplete personal data. Some corrections may require supporting documentation.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to our legal retention obligations.
Request that we limit how we use your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive your personal data in a commonly used, machine-readable format for transfer to another service, where technically feasible.
Object to processing based on legitimate interest, including direct marketing communications. We will cease that processing promptly upon a valid objection.
Please note that some of these rights are subject to limitations. For example, we cannot delete identity and transaction records that we are legally required to retain under AML regulations, and we cannot provide data portability for records that are inextricably linked to another person's account. Where we are unable to fulfil a request in full, we will explain the reason clearly.
We do not charge a fee for exercising your privacy rights in ordinary circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, in which case we will notify you of the reason.
Section 8
Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how 7zebet handles your personal data, please contact our support team. All privacy-related enquiries are handled by our data protection team and treated as a priority.
How to Contact Us
Email: [email protected] (plain text — not a clickable link)
Please include your registered account username, the nature of your request, and any relevant details in your message. Our English-language support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Changes to This Privacy Policy
7zebet reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this document reflects when the current version came into effect. Where changes are material, we will notify registered account holders by email at least seven days before the changes take effect. Your continued use of the 7zebet platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
The most current version of this Privacy Policy is always available at https://7zebet.net/privacy-policy. We encourage you to review this page periodically to stay informed about how we protect your data.
Relationship to Other Policies
This Privacy Policy should be read together with the 7zebet Terms & Conditions and Responsible Gaming Policy, both of which form part of the binding agreement between you and 7zebet. Together these documents govern your rights and obligations as a registered account holder on the platform.
Have Questions About Your Privacy?
Our English-language support team is available 24/7 to help with data access requests, privacy concerns, or any other query about how 7zebet handles your information. You can also explore our full Terms & Conditions or visit our FAQ for quick answers. 18+ only. Please gamble responsibly.